jk99 Privacy Policy

1 Definitions and Scope

In this Privacy Policy, the following terms have the meanings set out below:

• "jk99", "we", "us", or "our" refers to the jk99 platform and its operating entity, accessible at https://jk99.io.
• "Player", "you", or "your" refers to any individual who visits, registers an account on, or otherwise interacts with the jk99 platform.
• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, including by reference to a name, identification number, location data, online identifier, or one or more factors specific to their identity.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any other handling of data.
• "Platform" means the jk99 website, mobile-optimised site, and all associated features, games, betting markets, and services accessible through them.
• "BST" means Bangladesh Standard Time, UTC+6.

This Privacy Policy applies to all Personal Data collected by jk99 in connection with the jk99 platform. It applies to all players located in Bangladesh and to all visitors to the jk99 website regardless of their location. This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, each of which is available on the jk99 website.

2 Data Controller Information

jk99 is the data controller in respect of the Personal Data collected and processed via the jk99 platform. As the data controller, jk99 determines the purposes and means by which your Personal Data is processed.

All questions, requests, and complaints relating to this Privacy Policy or to the processing of your Personal Data should be directed to the jk99 Data & Privacy team. Contact details are provided in Section 15 of this policy.

3 What Personal Data We Collect

jk99 collects the following categories of Personal Data from players and visitors:

jk99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a player voluntarily discloses such information in support communications, in which case it is handled with heightened care and used solely for the purpose of resolving the support request.

4 How We Collect Your Data

jk99 collects Personal Data through the following channels:

4.1 Directly from You

The majority of Personal Data jk99 holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, respond to a promotion, or interact with any form on the platform.

4.2 Automatically through Platform Technology

When you visit the jk99 website or use the platform, certain Technical Data and Usage Data is collected automatically via server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, session data, and interaction logs. Please refer to Section 8 for our full Cookies Policy.

4.3 From Payment Service Providers

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, jk99 receives limited transaction confirmation data from the relevant payment service provider, including a transaction reference number and the registered account holder name. Full payment credentials (PINs, passwords) are never transmitted to or stored by jk99.

4.4 From Identity Verification Partners

Where jk99 uses a third-party KYC verification service to authenticate identity documents, that service may return a verification result (pass/fail) and a confidence score to jk99. The original document images are processed by the verification partner in accordance with their own data protection standards and are not retained indefinitely by jk99.

5 Legal Basis for Processing

jk99 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the jk99 platform services, manage your account, process deposits and withdrawals, and settle bets and game outcomes.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, and age verification requirements.
• Legitimate Interests: Processing is necessary for jk99's legitimate business interests, including platform security, fraud prevention, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your fundamental rights and interests.
• Consent: Where jk99 relies on consent as the legal basis — primarily for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent can be effected by contacting [email protected] or by updating your notification preferences in your account settings.

6 How We Use Your Personal Data

jk99 uses Personal Data collected from players for the following purposes:

• Registering and maintaining your jk99 player account.
• Verifying your identity and age to ensure compliance with the 21+ age restriction.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods.
• Settling bets, distributing winnings, and applying bonus credits to your account in accordance with applicable promotion terms.
• Detecting and preventing fraud, money laundering, collusion, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• Monitoring gameplay patterns to identify signs of problem gambling and to activate or enforce responsible gaming measures where appropriate.
• Responding to support requests, complaints, and dispute resolution enquiries.
• Sending transactional communications including deposit confirmations, withdrawal notifications, security alerts, and account updates.
• Sending promotional and marketing communications to players who have opted in to receive them.
• Improving the jk99 platform, personalising the player experience, and conducting internal analytics to understand how players interact with our products.
• Complying with legal, regulatory, and audit obligations.

7 Sharing Your Data with Third Parties

jk99 does not sell, rent, or trade your Personal Data. We share data only in the following limited and controlled circumstances:

7.1 Payment Service Providers

Transaction data is shared with bKash, Nagad, Rocket, Upay, and other payment processors solely to execute and confirm financial transactions. These providers act as independent data controllers for the data they receive and are subject to their own privacy policies.

7.2 Game Providers

To facilitate game play, certain session identifiers and player account tokens are shared with third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, and NetEnt. These providers do not receive your name, contact details, or payment information. Data sharing with game providers is governed by data processing agreements that bind them to confidentiality and security obligations.

7.3 Identity Verification Partners

KYC document data is shared with accredited identity verification service providers solely for the purpose of verifying your identity. These partners process data under strict contractual data protection terms and are not permitted to use your data for any other purpose.

7.4 Regulatory and Law Enforcement Authorities

jk99 may disclose Personal Data to relevant authorities where required to do so by law, court order, or regulatory instruction, including in connection with anti-money laundering investigations, fraud inquiries, or other legal proceedings. jk99 will, where legally permissible, notify affected players of such disclosures.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jk99's business, player Personal Data may be transferred as part of that transaction. jk99 will notify affected players via the registered account email address before any such transfer takes effect and will ensure the acquiring entity is bound by privacy obligations no less protective than those in this policy.

8 Cookies and Tracking Technologies

jk99 uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file placed on your device when you visit a website. jk99 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as session management, login authentication, and bet slip persistence. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised or pseudonymised information about how players use the platform, such as which pages are visited most frequently and where errors occur. This data helps jk99 improve the player experience.
• Functionality Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last login method — so you do not have to re-enter them on every visit.
• Security Cookies: These cookies help jk99 detect suspicious activity, prevent cross-site request forgery (CSRF), and protect player accounts from unauthorised access.

jk99 does not use third-party advertising cookies or behavioural tracking technologies that share player data with advertising networks. You may manage cookie preferences via your browser settings; however, disabling strictly necessary cookies may prevent you from using certain features of the jk99 platform.

9 Data Security

jk99 applies a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jk99 servers.
• Encryption of sensitive data fields at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised jk99 personnel can access player data, and only to the extent necessary for their role.
• Multi-factor authentication required for all jk99 staff accessing player data systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated intrusion detection and anomaly monitoring systems operating continuously in Bangladesh Standard Time.
• Documented incident response procedures ensuring that any data breach is identified, contained, and reported in a timely manner.

While jk99 takes all reasonable precautions, no security system is completely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and interests, jk99 will notify affected players without undue delay and take immediate remedial action.

10 Data Retention

jk99 retains Personal Data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where jk99 is required by law or regulation to retain data beyond the periods above, the longer statutory period shall apply. Where you close your account, jk99 will cease using your data for active service delivery immediately but will retain it for the periods above to satisfy legal obligations.

11 Your Rights as a Data Subject

As a player whose Personal Data is processed by jk99, you hold the following rights. To exercise any of these rights, contact the jk99 support team at [email protected] with the subject line "Data Rights Request". jk99 will respond within 30 days of receiving a valid request.

jk99 may need to verify your identity before processing a data rights request in order to protect your privacy and prevent fraudulent access to your account data. In certain cases — such as where legal retention obligations apply — jk99 may be unable to fully comply with an erasure or portability request, in which case we will explain the specific legal basis for retaining the data.

12 Children and Minors

The jk99 platform is strictly restricted to individuals who are 21 years of age or older. jk99 does not knowingly collect Personal Data from anyone under the age of 21. If jk99 becomes aware that Personal Data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted, any deposits will be returned via the original payment method, and all pending bets will be voided.

Parents and guardians who believe that a minor may have registered an account on jk99 should contact our support team immediately at [email protected]. jk99 will investigate and act on all such reports within 24 hours of receipt. jk99 recommends that parents and guardians install parental control software on shared devices to prevent minors from accessing online gambling platforms.

13 Marketing Communications

jk99 may send you promotional communications — including information about bonuses, tournaments, seasonal offers (such as those tied to BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh), and new platform features — where you have provided express consent to receive such communications at the time of registration or subsequently via your account notification settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your jk99 account settings panel; or
• Sending an email to [email protected] with the subject line "Unsubscribe from Marketing".

Withdrawal of consent for marketing communications will not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as a necessary part of providing the jk99 service and do not require your consent.

jk99 does not share player contact details with any third-party marketing organisations. All marketing sent to jk99 players originates directly from jk99.

14 Changes to This Privacy Policy

jk99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change — that is, a change that significantly affects your rights or the way we handle your data — we will notify you via the email address registered to your jk99 account and/or via an in-platform notification at least seven (7) days before the change takes effect.

The most current version of this Privacy Policy is always available at https://jk99.io/privacy-policy. The effective date at the top of the policy indicates when the current version came into force. Your continued use of the jk99 platform after the effective date of a revised policy constitutes your acceptance of those revisions. If you do not accept the revised policy, you must close your account and withdraw any remaining balance before the revised policy takes effect.

15 Contact and Data Enquiries

For all privacy-related questions, data subject requests, or concerns about how jk99 handles your Personal Data, please contact our Data & Privacy team using the details below. jk99 will acknowledge all privacy enquiries within 48 hours (BST) and will provide a full response within 30 days.

• Email: [email protected] — Subject line: "Privacy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Commitment: Acknowledgement within 48 hours; full response within 30 calendar days

If you are not satisfied with jk99's response to a privacy complaint, you have the right to escalate the matter through the appropriate channels available in your jurisdiction.